Policy

Last updated: 8 July 2026

1. About This Policy

This Refund and Cancellation Policy applies to courses and services supplied by:

CLICKBAZAAR LTD trading as TecnoBuddy
Company number: 16644477
Registered office: 209 Hampstead Road, Newcastle Upon Tyne, United Kingdom, NE4 8TP

This Policy should be read together with our Terms and Conditions.

It covers:

• pre-recorded digital courses;
• streamed video lessons;
• downloadable course materials;
• live training sessions;
• mentoring and consultations; and
• packages containing both Digital Content and Live Services.

In addition to any statutory rights you may have, TecnoBuddy offers an optional seven-calendar-day refund period for eligible purchases.

The seven-day period begins on the date that course access is first supplied to you. Where access is delayed through no fault of the customer, the period begins when access is actually supplied.

A refund request under this voluntary policy must be received before the end of the seventh calendar day.

A refund under our voluntary seven-day policy may be approved where all of the following conditions are met:

1. the request is submitted within seven calendar days of course access being supplied;
2. our course-platform records do not show that 50% or more of the course has been watched or completed;
3. the customer has not completed the full course;
4. the customer has not downloaded, copied or retained a substantial quantity of protected course resources;
5. the customer has not shared their account or course materials;
6. the request is made genuinely and is not part of repeated refund abuse;
7. the customer has not materially breached our Terms and Conditions; and
8. any Live Services already supplied are accounted for as explained in this Policy.

We may ask you to explain the reason for the request so that we can investigate the course experience, but this will not affect any statutory right that allows cancellation without giving a reason.

A voluntary refund will normally not be provided where our learning-platform records show that you have:

• watched 50% or more of the course;
• marked 50% or more of the lessons as complete;
• completed the full course; or
• otherwise consumed a substantial part of the Digital Content.

This restriction exists because Digital Content cannot practically be returned once it has been substantially accessed and consumed.

When reviewing course usage, we may consider:

• lesson-completion records;
• video progress;
• login and access records;
• resource downloads;
• date and duration of access; and
• other reasonable learning-platform records.

A customer will not be refused a statutory remedy solely because of course usage where the content is faulty, materially not as described or another legal remedy applies.

Customers purchasing online may normally have a statutory cancellation period.

However, where you ask us to provide immediate access to streamed or downloadable Digital Content before that cancellation period expires, we will ask you to:

1. expressly consent to the immediate supply of the Digital Content; and
2. acknowledge that once supply begins, you may lose your statutory right to cancel that Digital Content simply because you have changed your mind.

Supply may begin when:

• course access is activated;
• you enter or open the course;
• a video begins streaming;
• a digital resource becomes available for download; or
• you download course materials.

Even after statutory cancellation rights relating to supplied Digital Content have been lost, you may still qualify for our separate seven-day goodwill refund offer, provided you meet the conditions in this Policy.

Where we have not obtained the legally required consent and acknowledgement, your statutory cancellation rights will not be limited by this Policy.

Live classes, mentoring and consultations are services and may be treated differently from pre-recorded Digital Content.

Where you ask us to begin providing Live Services during a statutory cancellation period:

• you expressly request that the service begins early; and
• if you later cancel while a cancellation right still exists, we may deduct a reasonable amount for the services already provided.

The amount deducted may reflect:

• a Live Service already attended;
• instructor preparation specifically undertaken for you;
• an individually reserved session that has already been delivered;
• reasonable work completed before cancellation; and
• the standalone or allocated value shown when you purchased.

Your cancellation right relating to a service may end once the service has been fully performed, where you requested early performance and acknowledged the effect on your cancellation rights.

Where a course package includes both pre-recorded content and Live Services, each part may be considered separately when calculating a refund.

A refund may therefore be reduced to reflect:

• Digital Content already supplied or consumed;
• Live Services already delivered;
• one-to-one sessions already attended;
• reasonable work completed at your request; and
• any part of the package for which the cancellation right has lawfully ended.

Where separate values are shown on the course page or checkout page, those values will be used when calculating the refund.

Any deduction will be reasonable and will not exceed what is legally permitted.

8. Live Session Rescheduling and Non-Attendance

Unless another condition is stated at booking, customers should provide at least 24 hours’ notice when requesting to reschedule an individually booked Live Service.

Where a customer:

• fails to attend;
• joins too late for the session to be reasonably delivered;
• cancels with insufficient notice; or
• repeatedly reschedules,

the session may be treated as used, provided this is reasonable in the circumstances.

We may consider genuine emergencies or exceptional circumstances.

If TecnoBuddy cancels a Live Service, we will normally offer:

• a replacement date;
• an alternative instructor or session where appropriate; or
• a refund for the cancelled service if it cannot reasonably be rearranged.

A refund under our seven-day goodwill policy may be refused where:

• the request is received after seven calendar days;
• 50% or more of the course has been watched or completed;
• the full course has been watched or completed;
• substantial resources have been downloaded or copied;
• the account has been shared;
• course content has been recorded or distributed;
• a certificate has been obtained after completing the course;
• the customer has attended or used the relevant Live Services;
• the customer purchased with the intention of copying or temporarily using the content;
• fraudulent payment or refund activity is suspected;
• the customer has materially breached the Terms and Conditions; or
• the customer simply failed to use the course during the access period.

This section does not remove statutory remedies for faulty, misdescribed or improperly supplied content or services.

Our courses must be supplied as described and with the quality required by applicable consumer law.

Contact us where:

• course access does not work;
• important lessons are missing;
• the content is materially different from the description;
• files are corrupted;
• the course is technically unusable despite you meeting the disclosed requirements; or
• another significant supply problem exists.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• technical assistance;
• restoration of access;
• correction of content;
• replacement content;
• a price reduction; or
• a refund.

Minor differences, reasonable course updates, instructor presentation style or dissatisfaction with personal business results will not automatically mean that the content is faulty.

11. Change of Mind Versus Course Results

Refunds are not provided merely because:

• the customer did not achieve expected earnings;
• the customer did not start a business;
• a third-party platform changed its rules;
• an eBay, TikTok, Shopify or other account was not approved;
• the customer did not have enough time to study;
• the customer changed career plans;
• the customer did not implement the training;
• the customer expected information that was not included in the advertised curriculum; or
• the customer expected the same results as another student.

These restrictions apply subject to the seven-day goodwill offer and all statutory rights.

12. How to Request a Refund or Cancellation

Send your request to:

contact@tecnobuddy.com

Use the subject line:

Course Refund or Cancellation Request

Include:

• your full name;
• the email address used for purchase;
• the course name;
• the payment date;
• the payment or order reference;
• the date course access was received;
• whether you attended any Live Services; and
• a brief explanation of your request.

You may also make a clear cancellation statement using the cancellation form at the end of this Policy.

We will review:

• the purchase date;
• access date;
• course-progress records;
• lesson-completion information;
• downloads;
• Live Services supplied;
• payment information; and
• any technical or service issue reported.

We aim to acknowledge refund requests within five working days.

Requesting a refund does not guarantee approval where the request relies only on our voluntary seven-day policy.

Where a refund is approved:

• it will normally be returned to the original payment method;
• course and community access may be removed;
• unused Live Services may be cancelled;
• any permitted deduction will be explained; and
• the refund will be processed without undue delay and within the legally required period.

The time taken for funds to appear after processing will depend on your bank or payment provider.

Payment-processing delays outside our control do not mean that the refund has not been issued.

16. Chargebacks and Payment Disputes

Please contact us before starting a chargeback so that we have an opportunity to investigate and resolve the issue.

Where a chargeback is opened:

• course access may be temporarily suspended;
• we may provide the payment provider with order details, acceptance records, access records, course progress and relevant communications; and
• access may remain suspended while the dispute is investigated.

Nothing in this section prevents you from exercising a genuine legal right or contacting your card provider.

We may refuse a voluntary refund and restrict future purchases where there is reasonable evidence of:

• repeated purchases followed by refund requests;
• temporary access obtained for copying;
• account sharing;
• false claims about non-access;
• manipulation of course-progress records;
• unauthorised distribution; or
• fraudulent payment activity.

Decisions will be based on available evidence and will not override mandatory consumer rights.

18. Policy Changes

We may update this Policy to reflect legal changes, service changes or improvements.

The version applying to your purchase will normally be the version presented when you placed your order, unless a later version gives you more favourable rights or a change is legally required.